Below you will find the answers to some of the most frequently asked questions.
Is your question not listed? Then feel free to contact us!
After receipt of payment, the tickets will automatically be sent as a PDF attachment by e-mail to the e-mail address you specified. This email also contains your personal link to your ticket download page so that you can re-download your tickets anytime, anywhere.
Your ticket(s) are valid for the entire event period. For some events, a one-time validity applies. This means that once you have had your ticket scanned, it is not possible to use it a second time at this event. In these cases, you will receive proof of entry in the form of a wristband or stamp at the first check-in.
Ordered tickets are unfortunately non-refundable! They are transferable and can therefore be given to someone else. Are you unable to attend due to circumstances and do you have an unused ticket? Send us an e-mail with your ticket code. You will then receive a 50% discount on your next purchase from us as a concession!